When will my order ship? (Domestic and International)
Orders containing New Releases which are submitted in advance (Saturday through Tuesday evening) for Wednesday new releases are shipped Wednesday (the day the books are released). All other orders are shipped within 24-48 hours (excluding weekends and holidays). EXCEPTION: New releases ordered in advance will be shipped on Wednesday (new release day). Please note that problems relating to credit card status or billing information provided by the customer can delay shipping.
What are your shipping methods? (International)
When you checkout, choose from the following shipping options: -Global Priority Envlelope: Small orders only, under 10 comics, arrives within 7 to 10 business days. -Parcel Post Air: Arrives within 4 to 7 business days. -Parcel Post Surface: Arrives within 4 to 6 weeks.
Is my shipping really FREE?
Domestic orders within the continental United States of $75.00 and above are shipped for free!Please note: Free shipping does not apply to the following locations: Canada, Hawaii, Alaska, Virgin Islands, Guam, Puerto Rico, APO's and FPO's.
Can I buy new books before Wednesday?
Yes, new releases can be ordered as soon as they are posted on Saturday. However, any order containing new release books cannot be completely processed until after we actually receive the new books on Wednesday, regardless of what day they are ordered.
Can I order multiple copies of any title?
Yes you can. However, we reserve the right to reduce the quantity that we ship on those rare ocasions when supply is running very low. Customer is always notified via e-mail in this event.
Do you deliver internationally? What shipping options do you offer?
Yes, we do deliver internationally. Upon receiving your order, we will respond with several shipping options based on your location and the size of your order. For small orders (under 10 comics) we offer Global Priority Envelope, which costs only $10.50 and ships within 7-10 days. (Please note that not all countries accept Global Priority Envelope). Your credit card will not be charged until/unless you approve of one of these options. Please be aware of any duties or fees required by customs in your country. TheHeroZone.com is not responsible for paying them.
Do you sell back-issues online?
We currently only have our recent back issue stock for sale online. If there are specific books you cannot find on the site, please feel free to email us at Rocco@TheHeroZone.com.
What is a not available / back-ordered item?
Occasionally, an item will be temporarily out of stock; such back-ordered items will be shipped within 30 days at no additional cost. On rare occasions, an item may no longer be available; you will not be charged for such items.
What is my subscription shipping cost?
Domestic: Shipping cost is determined by the dollar amount of your order (your subscription titles to be shipped this week), International: Shipping cost is determined by weight. Upon receiving your order, we will respond with several shipping options based on your location and the size of your order. Or you may authorize us to use the same shipping method each time, which reduces order processing time.
What is the deadline for modifying my subscription?
Deadline to make changes: If you want your changes to be effective immediately with this week's releases, submit them before Monday 9:00AM EST. Otherwise, your changes will take effect with the titles released the following week.
PLEASE DO NOT EMAIL CHANGES OR ADDITIONS OF TITLES; THEY MUST BE DONE ONLINE ONCE YOU LOGIN.
E-Mail confirmations: You will receive one only when activating or de-activating your subscription. To confirm the status of any other changes that you make in your subscription, refer to 'My Account' on the website.